Terms of service

Terms and Conditions of Sale

Company Identity: rod oliver s.à.r.l with a capital of 20,000 EUR (twenty thousand Euros), whose registered office is located at 20 Wengertswee, L-5450 Stadtbrédimus, Grand Duchy of Luxembourg. Registered with the Luxembourg Trade Register under number: B 279 907, Establishment Authorization: No. 10157352/0 "trade Registration: 2023 2442 760, and VAT Number: LU35136481. Phone number: 00 352 661 24 10 03.

Key Features of the Products Sold: Each product is described in the product sheets accessible on the website of the company rod oliver s.à.r.l.

Price: Each product sheet contains the price of the products including taxes (TTC) and the quantities for which this price is applicable.

Additional Costs: Shipping costs are clearly indicated on the website and at the checkout, which can only be completed after selecting a delivery method and accepting the cost. It is a flat rate regardless of the destination and weight of the products. This flat rate is offered under certain conditions visible on the website.

Delivery Date: The company undertakes to deliver the customer within a maximum of 30 days. Beyond this deadline, the customer has the right to terminate the sales contract and will be refunded the amount.

Payment and Delivery Terms: Payments can be made by credit cards only via the Stripe payment system. The customer undertakes to pay for all orders placed, and this payment is made before any product delivery. The customer may choose between home delivery and a relay point depending on the destinations. Sometimes only one of the two methods is available. The customer is informed by email of the processing of their order and receives a number for tracking their package.

Right of Withdrawal: You have 14 days from the receipt of the order to submit a withdrawal request, following scrupulously the return policy described in the following link: View return policy https://www.rodoliver.com/policies/refund-policy.

Legal Warranty: rod oliver guarantees the conformity of its products until the recommended use-by date indicated on the packaging.

DISPUTES: In case of a dispute, only the Luxembourg courts are competent. The consumer can obtain information and assistance from:

• The Luxembourg Consumer Union (ULC) in the event of a dispute between a private final consumer and a professional supplier of goods and/or services in Luxembourg.
• The European Consumer Center (ECC Luxembourg) in the case of a cross-border consumer dispute, i.e., a dispute between a private final consumer and a company located in another country of the European Union.